Discover What Makes Scleraworx Unique, from a True Believer

When organizations embark on digital transformations – whether it’s a small migration from server to cloud, or a full-on tech stack overhaul – one of, if not the most important thing they need to find is trust. Trust in a partner with a wide range of expertise. A partner who puts their interests first. A partner who makes the organization’s problems and goals their own problems and goals. 

When individuals pursue new roles and opportunities, trust is also the key factor. Trust in the company leadership. In colleagues and systems that drive the day-to-day work. Belief in the vision of the company. 

And when these two situations come together? You get a story like that of Matt Eonta. After 4+ years as a Scleraworx customer, Matt joined the Scleraworx team as the new Head of Growth & Operations, trusting the team with his future, and keen on helping build the company’s future as well.  Leveraging the strong team of dedicated employees and solutions specialists on-hand here today, Scleraworx is looking to propel itself into a new era of even more satisfied customers.

Recently, Pathmonk interviewed Matt about his experience with Scleraworx, what makes us stand out, and how Scleraworx feels poised for growth and evolution in what feels like a new era for the business and for customers alike. That story also taps in to a lot of what drives our business, how we focus our services to help customers, and where the company can go from here.

Exploring Scleraworx With The Head Of Growth And Operations - Matt Eonta

As stated above, Matt brings a unique perspective that understands client requirements from both sides of the fence. As Matt puts it, “‘Sclera’ is the white part of your eye that supports everything else that provides you vision. That’s what we want to do.” We want to support businesses in achieving their vision of seamless operations.

Digital transformation is a concept that we take great pride in. We recognize the struggles many businesses face when dealing with multiple software solutions that fail to interact with each other effectively, are misconfigured, or need to be better maintained. Having lived through these challenges, Matt now leads the charge in addressing them.

Also Read: What Is Migration To The Cloud?

What Makes Scleraworx Tick? Growth Through Strategic Business Partnerships

In the discussion with Pathmonk, Matt also shared, “Partnerships are a huge, huge part of what makes Scleraworx tick.” Partnership with software providers is a key strategy in providing the best solutions for our clients, which is why we’ve established strategic alliances with Atlassian, Google, Microsoft, Asana, HubSpot, One Identity, BrowserStack, TestRail, and several other vendors within the Atlassian marketplace. These software companies traditionally rely on partner groups like Scleraworx, and our team of experts and specialists are well-versed and certified in the implementation, configuration, and maintenance of the above software (and more!) We will even manage your licenses for you if that’s something your team needs. 

While Partnerships remain a major part of Scleraworx’s pipeline, referrals also play a substantial role. "A lot of our leads come through referrals as well," Matt added, emphasizing the importance of delivering an exceptional customer experience. Scleraworx has been walking the walk in the CX space, with Q2’s Net Promoter Score (NPS) survey results indicating a high level of satisfaction among customers. Eonta sees this as a testament to the company’s ability to maintain a standard of excellence even as it grows, building consistency in hiring, training, onboarding, and execution.

Delivering Comprehensive Solutions With 5 Core Services

With partnerships and referrals building the pipeline, and customer service as a key differentiator, what are our main services once we get customers in the door?

1. License Management

From guiding clients with their license procurements to ensuring renewal cycles are closely monitored, we offer a comprehensive solution in this space. Our team of experts also helps businesses stay up-to-date with their licensing needs, laying out the best options to upgrade or optimize. This proactive approach allows companies to plan and strategize their user-tier downgrade if the licenses are not in use, ultimately leading to cost savings.

Given Scleraworx’s diverse customer base (also noted in the podcast), our license management service is led by experts who cater to each client's unique needs. Whether it’s co-terming licenses to simplify forecasting and billing or acting as a liaison to procure and manage marketplace apps, we go the extra mile to ensure customer satisfaction.

In the world of license management, customer satisfaction is often as simple as less administrative work, less overhead, and no headaches. This is what Scleraworx can do for your business.

Learn More: Our Licensing Services

2. Onboarding

We understand that transitioning to new tools and processes can be daunting. However, with onboarding solutions service, we aim to turn this challenging process into a seamless and delightful experience for our clients. We begin with a thorough Discovery and Analysis phase, which equips us with in-depth insights into your business operations. This understanding of your needs allows us to plan and execute the onboarding process precisely, ensuring that each step aligns with your business objectives.

We adopt a phased rollout approach to enhance the effectiveness of our onboarding service further. This gradual implementation allows users to adapt to new systems at their own pace, reducing the risk of overwhelm and resistance. Successful onboarding is a collective effort, and we strive to ensure all stakeholders are engaged and aligned with the new processes and tools.

Learn More: Seamless Onboarding Solutions

3. Implementation

Scleraworx’s Implementation service is designed to ensure a seamless transition to new tools at your company. This is the crux of “Digital Transformation”. We bring to the table our full-stack expertise across multiple softwares and systems, providing a comprehensive solution to your specific needs.

We identify your application and database server requirements based on your existing technical stack and user base. Our goal is to build alignment with your current infrastructure, minimizing disruption and maximizing efficiency.

Transparency and visibility are at the heart of our process. We believe in keeping you informed and involved throughout the implementation journey. Our effective technical project planning and execution ensure no surprises and that you are always aware of the progress.

4. Staffing

We offer cost-effective staff augmentation solutions for larger clients requiring more extensive assistance. This enables you to scale your team quickly and efficiently, meeting your business demands without compromising quality. Whether onshore or offshore, we pull from a deep roster of resources with specializations from Project Management to QA. Embedding these resources into your team is the manifestation of Scleraworx’s hand-in-glove approach to service, and it fulfills the promise stated at the start: providing partners who make the organization’s problems and goals their own problems and goals. 

5. Support 

Our team of experts delivers value through various support services, ensuring your business operations run smoothly. Whether you need on-call or email support, our team can handle your queries promptly and professionally. With our fast Service Level Agreements (SLAs), which vary based on your chosen plan, we ensure timely resolution of your issues. Our service also includes request tracking, giving you visibility into the status of your queries and ensuring transparency in our process.

What sets Scleraworx apart is our unique customer journey. Our approach to software management is holistic, with each phase of service complementing the previous one – a scenario Matt maps out in the podcast. This allows customers to organically keep building on their partnership with Scleraworx, deploying however many phases are appropriate for their needs. Whether you’re seeking a robust new software solution, migrating to Atlassian Cloud, or need support maintaining your software ecosystem, our comprehensive approach enhances your overall customer experience.

Serving A Diverse Client Base with a Vision for the Future

With a wide-ranging set of services and expertise, it’s easy to see how Scleraworx, unlike some partners, is equipped and proud to serve a broad spectrum of industries. From tech giants to small niche businesses, our range of expertise yields the ability to fulfill unique software needs, and is a big reason why Matt’s experience as a Scleraworx customer while with HubSpot led him to champion and eventually join in on the work we’re doing.

You've got a business to run, and Scleraworx is here to make it run easier and faster. With our team of specialists and embedded staff members at the helm, you can stop worrying about the implementation, configuration, administration, maintenance, and support of your tools. Let us handle the technicalities while you focus on what matters most – running your business. You can use this contact form or drop us an email to get in touch with us. To learn more about our services, you can visit our website, and we hope to have a hand in supporting your vision and bring it to life.